It is your responsibility as a buyer to collect your order at the delivery point within the time stated on the notice. If you cannot receive the package upon delivery or do not pick up your package at the delivery point, it will be sent back to us. We will then charge you for shipping and administrative costs, see below for current prices. The right of withdrawal does not apply to unredeemed packages.
Handling fee package via agent: EUR 10 + return shipping
Handling fee for home delivery: EUR 20 + return shipping
If you know that you do not have the opportunity to pick up the package within the time frame when it is with the agent, get in touch with us and we will try to extend the time so that you have time to pick up your package before the package is returned to us and you thereby becomes liable for repayment.
Get in touch on time and we will help you avoid unnecessary costs for both of us.